Before the next step, you need admin permissions to reset MFA settings.
- Sign in to Microsoft Entra admin center
- Click Identity > User > All users
- Click on specific user
- You will be redirected to the Users page
- Click Authentication methods
- It opens a top status bar with options
- Click Require re-register multifactor authentication
- Click OK
- Operation complete You will get a notification that you completed it. You managed to reset the user’s MFA settings.
Note:
When the user signs in next time, they must re-register their MFA details. If you can see the user account in the Authenticator app, you need to click on the user, click settings, and remove account.
